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Delays to response times: It's taking longer than usual to answer calls and myIR messages. You may be able to use self-service options in myIR or on our self-service line, 0800 257 777. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Cost of Living Payment The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Each intermediary has different access and security requirements in myIR.

The 'Manage agency' functions in the Intermediary centre menu allow you to tailor your staff and client access controls. 

To review or change the access role for staff, select the ‘Manage my profile’ link at the top right-hand of the screen and under the I want to.. menu, select Manage additional logons.

From the ‘Manage my profile’ link you can also manage access roles and account permissions for your agency’s business accounts and set up a new logon.

Last updated: 09 Jul 2021
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