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Recording our phone calls

As part of our commitment to providing the best service to our customers, we record most of the calls made to our contact centres, and some outbound calls we make. This helps us find ways to give you better service.

Call recording privacy statement

Top contact pages

Self-serve 0800 (24/7)

IRD numbers - contact us

Income tax - contact us

Child support - contact us

Working for Families and Best Start - contact us 

General enquiries and myIR support

Current processing times

All contact pages

Last updated: 08 May 2024
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