Recording our phone calls
As part of our commitment to providing the best service to our customers, we record most of the calls made to our contact centres, and some outbound calls we make. This helps us find ways to give you better service.
Call recording privacy statement
Top contact pages
Working for Families - contact us
All contact pages
Track a recent request
Our latest estimates of how long your request will take. We're putting COVID-19 requests at the front of the queue.
Business and organisations
We don't have an email address for general tax queries because we want to keep your personal information safe. But you can contact us online by logging in to your myIR account and sending us a message using secure email.
Child support - contact us
How to contact us about child support in myIR or by phone, call-back or post.
Complaints disputes compliments
Register a complaint, find out how to disagree with a disputable decision or assessment, or tell us about a good experience.
Before you contact us about COVID-19, explore our webpages about COVID-19 support. Our webpages will likely give you the answer you’re looking for immediately.
Debt and refunds - contact us
How to contact us to find out about debt and refunds.
Software providers - contact us
Find out about getting in touch with us if you are a digital service provider (DSP) and a service is not working correctly or you want to access our test environment.
Formal information requests - contact us
You can request information from us under the Official Information Act 1982 and the Privacy Act 2020.
GST - contact us
For GST enquiries, registrations and returns.
Deaf and hearing-impaired services - contact us
You can use the New Zealand Relay Service (NZ Relay) to contact us.
Income tax - contact us
Contact us about income tax for individual and business enquiries.
Lost IRD number
Find your IRD number on IR letters, logging in to myIR, using our form, or by calling us.
Kaitakawaenga Māori offer a free advisory service to help meet the needs of Māori individuals, organisations and businesses.
KiwiSaver - contact us
For questions about your KiwiSaver account including your balance, contact your KiwiSaver provider. For questions about your KiwiSaver information in myIR, contact us.
Media queries - contact us
Phone and email contacts for journalists.
Paid parental leave - contact us
Contact Inland Revenue about your paid parental leave payments.
Request a business advisory visit
Our Community Compliance Officers offer tax education to new businesses and small organisations, as well as seminars regarding personal tax and entitlements.
Scams, fraud and tax evasion - contact us
Contact Inland Revenue to report a scam, check out the latest scams or report tax evasion.
Self service options
Call our self-service number and do things over the phone without waiting to talk to an Inland Revenue staff member.
Student loans - contact us
Get in touch with us if you have questions about your student loan balance, payments or you're going overseas.
Tax agents - contact us
Contact us if you're a tax agent via self-service phone line, StationeryXpress and E-file.
Working for Families and Best Start - contact us
Contact Inland Revenue about financial support to raise a family.
General enquiries - contact us
There are a number of ways to contact us. You can message us in myIR, call us or come in for an appointment. If you want to book and advisory or one-to-one business visit you can arrange that too.
Service in other languages - contact us
Contact us in your own language or find out how to get documents translated. We may also have the information you're looking for already translated and available.