Top contact pages
Income tax
Current income tax refund processing times are 10 weeks. You should only call now if you filed more than 10 weeks ago.
Other contact pages
Working for Families and Best Start - contact us
Try doing it in myIR
Skip the queue and login to myIR to complete these common tasks:
- update your address
- set up a direct debit payment
- file your income tax return
- enter a donation tax credit
- send us an email.
Recording our phone calls
As part of our commitment to giving our customers the best service, we record most of the calls made to our contact centres. We may also record some outbound calls we make. Recording our calls helps us find ways to give you better service.
In this section
-
Self-service toll-free number (24/7)
Save time by using our self-service number. There are many things you can do over the phone without waiting to talk to an Inland Revenue staff member.
-
myIR and IRD numbers
Contact us about issues with myIR or IRD numbers here.
-
General IR contact information
Find our phone number for general enquiries. Other information includes our office locations, processing times, toll-free numbers for overseas callers, and help if you have communication difficulties.
-
Contact us by topic
Find numbers for income tax queries, families and individuals, tax agents or business related topics.
-
Official requests, feedback and scams
Send us complaints or compliments, or request official information. You can also anonymously report tax evasion or fraud, or check the latest scams.
What did you like about this page?
Please tell us how we could improve this page?
Thanks for sharing your opinion! Your feedback has been received.
Sorry there was an issue submitting your feedback, please try again later.