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Planned system outage - 12 September 2026 | Our online services including myIR, self service phone lines and gateway services will be unavailable on Saturday 12 September, 2026 from 1pm to approximately 10.30pm while we complete a planned system update. We apologise for any inconvenience this may cause.

You play a key role in the tax system.  We regularly engage an independent research provider to run tax agent voice of the customer surveys. These surveys help us understand your experiences when interacting with us and to identify areas that need improvement.

If you are contacted to participate in this survey, it’s a valuable opportunity to share your feedback. The survey results are reported quarterly, and in the new year we are going to start sharing some of the key findings.

Last updated: 10 Dec 2024
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