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End-of-year arrangements Our offices and phone lines will close down over the holiday season, but our website, self-service 0800 number and myIR will remain available. Find out more

We've upgraded our voice system You may notice some changes the next time you call us. Find out more

When you enrol in voice ID, you're adding security to your account by using voice recognition software.

Voice ID lets you automatically check the balance and payment due dates of your accounts, receive child support information, and retrieve your IRD number - even if you call outside opening hours.

Registering for voice ID is easy and only takes two minutes.

Make sure you have your IRD number handy when you call.

Registering works best if you call us from somewhere quiet.

Enquiry Phone
Call from New Zealand 0800 257 843
Call from Overseas +64 832 5252

Additional countries can now call us for free from Australia, Canada, United States of America, China, Hong Kong Special Administrative Region, South Korea and United Kingdom:

Overseas customers ─ our tollfree numbers

Privacy policy

Last updated: 27 Nov 2023
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