Earlier, we found an error where the total income not liable for ACC earners’ levy field was not pre-populating in IR3 web returns.
This issue was fixed on 1 July. Since then, income tax returns filed in myIR have not been affected.
We're correcting income tax returns for customers, and we expect to update most returns this week. The updated returns will show the correct amount of earnings not liable for ACC.
We will send a notification in myIR to the web logon that submitted the return, advising we have updated the tax position. If a tax agent filed the return, they will get the notification. If a customer filed the return, they will get the notification directly.
For a small group of customers, we will need more time to correct their returns. In the meantime, please continue to contact us by the usual channels.
We're sorry for any inconvenience. Thank you for your patience while we work through this.