Account manager service

We are making some changes to our work priorities.

Annual review meetings

Annual review meetings that are already scheduled will proceed as planned. However, we may not be scheduling new annual review meetings for some time.

Exceptional issues

For exceptional client issues, please email the centralised site email address, and include your client's IRD Number and name in the subject line.

Here are situations that may qualify as an exceptional issue.

• A refund that may be out of the current processing time frame.
• Account registrations, IRD number applications and similar requests that may be out of the current processing time frame.
• For system issues such as being unable to access myIR and suspected compromise of your myIR account, contact your account manager directly. Prompt reporting may help us identify and respond to wider issues more quickly.

More information is on our website.

Account management service support