Payment reminder letters update

In October 2025, we started testing different versions of some payment reminder letters to better understand what works best for customers.

That testing has now finished, and we have used what we learned to finalise the content of these letters.

Customers who receive a payment reminder letter may notice changes to the content, layout or overall look and feel.

If your client's mail is redirected, you'll receive the letter. Otherwise, we will send the letter directly to your client.