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Delays to response times: It's taking longer than usual to answer calls and myIR messages. You may be able to use self-service options in myIR or on our self-service line, 0800 257 777. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Cost of Living Payment The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Child Support pass on From 1 July 2023, child support we collect will be passed on to customers getting a sole parent rate of benefit. We're not able to provide any more information until the changes come into law. The full announcement of the changes is on Work and Income's website. Work and Income

There are 3 different ways to set up child support in New Zealand. We encourage parents and non-parent carers to negotiate their own child support agreements, if possible, with either a private agreement or a voluntary agreement.

If you're on a sole parent rate of benefit or the Unsupported Child's Benefit, you'll need to apply for a formula assessment.  

Depending on which option you choose, the process of setting up child support will be different.

Choosing a type of child support
Which type suits you?

We calculate the amount and manage payments.

This is a good option if you:

  • want us to calculate the amount
  • want us to collect and pass on payments
  • want us to follow up on missed payments
  • need privacy from the other parent or carer
  • are unable to contact or reach an agreement with the other parent or carer.

You decide the amount of child support and arrange payments without us.

It's good to use a private agreement if you:

  • can agree on who should pay and how much
  • want to organise payments yourself
  • can rely on payments being made.

You decide the amount, register the agreement with us and we manage the payments.

It's good to use a voluntary agreement if you:

  • can agree on who should pay and how much
  • want us to collect and pass on payments
  • want us to follow up on missed payments.

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Last updated: 23 Jul 2021
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