We have ways to help if you have hearing loss or speech communication difficulties. This includes using NZ Relay or listening to our phone options at a slower pace.
Send us a message in myIR
To keep your personal information safe, we avoid using email. You can send us a secure message in myIR instead.
Contact us through NZ Relay
New Zealand Relay (NZ Relay) is a service for people who are Deaf, hard of hearing, Deaf-blind or who have speech communication difficulties.
To find the best relay services for you, go to the NZ Relay website. All NZ Relay calls are strictly private, so your information is safe and secure.
Listen to our service options more slowly
Based on feedback, we've introduced a service so you can listen to the options more slowly when you call us. All our usual options are available.
You can call the slowed service from these numbers.
| Your location | Phone number |
|---|---|
| New Zealand | 0800 700 334 |
| Overseas (charges will apply) | +64 483 25260 |
Make an in-person appointment
If you'd like to make an appointment with us, we can arrange for a New Zealand Sign Language (NZSL) interpreter to be present. We will pay for the NZSL interpreter.
You can ask for an appointment by emailing us.
This email address is only for arranging appointments supported by an NZSL interpreter.
When you click on the link, an email will pop up asking for the details we need to arrange your appointment.
Please add your responses under each line, then send the email.
We will contact you within 7 days to confirm the appointment, once we have arranged for an interpreter to be available.
Details we need from you
If the email does not include the details we need, please add them. You will need to tell us:
In your email, please give us these details:
- your full name, including middle name(s)
- your IRD number
- your contact preference, for example email
- which Inland Revenue office you would like to see us at
- brief details about your query, for example Working for Families or GST
- 4 possible appointment dates and times between 8am and 4pm, Monday to Friday.
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