Skip to main content

If you’re not able to get into myIR, or need help using myIR, contact us on this number.

Call us about myIR

Your query Phone number Call wait times 
Login and myIR difficulties 0800 227 770 Call wait times unavailable

Use this number if you’re not able to get into myIR, or need help using myIR.

Calling hours (New Zealand time)

Our calling hours are Monday to Friday, 8am to 6pm.

Calling toll-free from overseas

If you are overseas, you may be able to call our toll-free numbers depending on where you are calling from.

Toll-free numbers for overseas callers

myIR support

Find how to register and manage your myIR account, set up two-step verification and fix any problems with logging in.

myIR help

Contact us in myIR

Once you’re set up in myIR, you can use it for many self-service options, or to send us a secure web message.

Send a web message


Was this page helpful?

What did you like about this page?

Please tell us how we could improve this page?

Thanks for sharing your opinion! Your feedback has been received.

Sorry there was an issue submitting your feedback, please try again later.

Last updated: 10 Aug 2026
Jump back to the top of the page