Before you can make any direct debit payments, you need to set up this direct debit authority (agreement) with us.
Before you start
You'll need:
- the name of the country or region where you have the bank account
- the full name of the account holder
- your bank account details.
From the myIR homepage, go to ‘I want to...’
Then, go to 'Manage my profile' and select 'Manage payment channels' then 'Set up a direct debit authority'.
Choose your country or region
You'll have a choice between banks for:
- Australia
- Canada
- New Zealand
- Single European Payments Area
- United Kingdom
- United States (our ACH number is 1000000333, if the bank asks for it).
Only countries or regions listed above can be used to set up a direct debit arrangement.
Fill in your details
You'll need to enter:
- the full name of the account holder
- your bank account details.
Depending on the country or region you're paying from, you may need to enter more information. You'll see these fields if they apply to you.
You can use the 'default personalised name' that myIR creates for referring to your account or write your own.
Click 'Next'.
Confirm your information
Make sure the information is correct.
Read and accept the terms and conditions
Submit the agreement
What happens next
You'll get a message right away confirming that your direct debit authority is approved.
Now, you can choose between:
- A one-off direct debit payment.
- Ongoing direct debit payments for debt you can pay in full before the due date.
- An instalment arrangement for overdue debt, or debt you cannot pay in full by the due date.
You can choose to remove the direct debit authority at any time.
Approval can take 3 to 5 days if you're setting up a direct debit agreement for a bank account in the United Kingdom. We'll let you know when it is approved.
Your responsibilities
This step is to set up your direct debit agreement with us. You still need to authorise the payment.
If you cannot get direct debit to work, double-check that:
- you gave us the full name of the account holder, as it appears on the bank account
- approve the direct debit payment by clicking 'OK' when authorising us to debit the account
- your bank allows international direct debits, if paying from overseas
- your actual bank account allows for direct debit payments
- the bank account is in your local currency, as it will need to match the country or region you're paying from.
If you need help, contact us by sending a message in myIR or give us a call.