Follow these steps to make a one-off direct debit payment to us in myIR.
Before you start
Make sure you've set up a direct debit agreement with us.
From the myIR homepage, go to ‘I want to...’
Then, go to 'Payments, refunds and returns' and select 'More payment options' then 'Make a payment'.
Select the account you want to pay
Fill in your details
If you have more than 1 bank account set up for direct debit, you'll be able to choose between them. You can also set your preferences for each account in 'Manage my profile' tab by going to the 'I want to...' tab then selecting 'Manage payment channels'.
Make sure your payment details are correct. You'll be able to choose:
- whether the payment is for an account or a return
- the payment period if it's for a return
- the amount you'll pay, either the full balance or a partial amount.
Click 'Submit'.
Authorise the payment
Confirm you give us permission to direct debit the amount from your account.
What happens next
You can print or save a confirmation of your direct debit submission. It is not a transaction receipt because it may take a few business days to process the transaction.
You can follow its progress from the homepage in your myIR account by going to the 'I want to...' tab and selecting 'Search submissions'.
Your responsibilities
If you cannot get direct debit to work, double-check if you've:
- set up an agreement with us
- approved the direct debit payment by clicking 'OK' when authorising us to debit the account
- got a bank account that can handle direct debit payments, for example, a transaction or chequing account instead of an investment account.
If you need help, contact us by sending us a message in myIR or give us a call.