Expanding our decision support collection actions

We’re continuing to improve collections processes to ensure we take the right action at the right time for clients with debt owing.

From 16 April this year, the wage and salary deduction process will include deductions on schedular payments. This means clients with outstanding debt and income from these sources may have deductions applied.

Including income source deductions in our collections processes means we can:

• take action earlier and more consistently
• improve the way we manage debt by using data-driven recommendations
• ensure the right collection action is taken based on each client’s situation.

We still encourage customers to get back on track early by entering an instalment arrangement or contacting us before we apply an income source deduction.