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We’re adding an extra protection to help protect you from identity fraud and reduce the risk of refunds being paid to incorrect bank accounts.

In some cases, when a new bank account is added, we may place a short hold on refunds. This gives you time to contact us if you or an authorised representative did not make the bank account change

Please continue to carefully review any notifications about bank account updates. If you have any concerns or need to report suspicious activity, contact us as soon as possible.

Let us know about a scam

Last updated: 29 Jun 2026
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