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RealMe unavailable RealMe will be undergoing scheduled maintenance this weekend and will be unavailable from 10pm Saturday 2 July - Sunday 3 July.

Delays to response times: It's taking longer than usual to answer calls and myIR messages. You may be able to use self-service options in myIR or on our self-service line, 0800 257 777. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Cost of Living Payment The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

On 1 June 2021, the Minister for Rural Communities, Damien O’Connor, declared the flooding in Canterbury to be a medium-scale adverse event. This is affecting taxpayers’ ability to comply with their tax obligations, including filing and paying on time.  

Income equalisation scheme - withdrawals

Normally income equalisation deposits are not available for refund until 12 months after the deposit is made. However, we do have discretion to allow early refunds, particularly in the case of a medium-scale adverse event or when the person is suffering serious hardship.

All applications for an early refund must be in writing and will take approximately 20 days to process. Remember that the refund will be income in the year that the application is made unless it is elected to treat the refund as income in the prior income year where the application for refund is made in the specified period.

For more information on income equalisation and deposits, please refer to our Standard Practice Statement 19/03 Income equalisation deposits and refunds.

Standard Practice Statement 19/03 Income equalisation deposits and refunds


For more information, please contact us on our emergency helpline 0800 473 566.

New Zealand legislation

Income Tax Act 2007:

  • Section EH 4(4)
  • Section EH 15(3)
Last updated: 07 Jul 2021
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