The steps for when you have forgotten both your username and password are different to when you have only forgotten one of them.
Before you start
You will need your IRD number and email address.
First, reset your username
Go to the myIR login page and select 'Forgot user IR or password?'
Select 'Forgot username'.
Enter your IRD number and verify your email address.
Select 'Forgot username'.
Enter your IRD number and verify your email address.
Reset your username from the link we send you
You can then reset your password.
Go to the myIR login page. Select ‘Forgot user ID or password?’
Enter your myIR logon (also known as an ID, username or login) and email address.
Reset your password from the link we send you.
Go to the myIR login page. Select ‘Forgot user ID or password?’
Enter your myIR logon (also known as an ID, username or login) and email address.
Reset your password from the link we send you.
Reset your password in myIR
In myIR select 'Manage my profile' then the 'Security' tab.
Update your password.
If these steps do not work contact us.
General enquiries and myIR support – contact us
Log into myIR
Last updated:
08 May 2026