Families' payments in an adverse or emergency event

If you receive or pay child support, or receive a Working for Families payment, you'll need to let us know if your situation has changed.

Child support

If your family income or situation has changed this may affect what you can get, or what you need to pay. Contact us if you have concerns or questions, or you are having trouble making our payments by the due dates.

Child support – contact us

Estimating your income for child support

Working for Families

You can claim Working for Families weekly, fortnightly or at the end of the year. As your entitlement is based on your yearly family income, your entitlement may change if your family income has been affected by an emergency event. You can update your estimated family income in myIR or call us.

Working for Families and Best Start – contact us 

Update my family income

For some large-scale events we may make changes to the way we treat certain payments for Working for Families, and whether they count as income. Check for the event on the page below. 

List of events where we offer extra help