Find contact details for child support when calling from New Zealand or overseas. There are a number of options available using self-service if you’re voice ID verified.
Call us about child support
| Your query | Phone number | Current call wait times |
|---|---|---|
| New Zealand | 0800 221 221 | Call wait times unavailable |
| Australia | 1 800 504 042 | Call wait times unavailable |
| Australia - All call types | 1 800 716 872 | Call wait times unavailable |
| Overseas | +64 4 832 5209 | Call wait times unavailable |
Calling hours (New Zealand time)
Our calling hours are Monday to Friday, 8am to 6pm.
Calling toll-free from overseas
If you are overseas, you may be able to call our toll-free numbers depending on where you are calling from.
Toll-free numbers for overseas callers
Get help with hearing or language
Find out about our language and accessibility options for Deaf and hearing-impaired services, and services in other languages. This includes an option to listen to our services more slowly when you call us.
Language and accessibility options
Our self-service toll-free number
Save time by calling our self-service number. You need to be a voice ID verified child support customer.
Self-service toll-free number (24/7)
With our self-service toll-free number, you can:
- find out how to apply for child support and compulsory deductions
- find out your next payment date and amount you are due to pay
- find out the amount you need to pay if you have an outstanding balance and no arrangement to pay
- update your bank account details (updates in real time)
- make credit or debit card payments for any account type including for late payments (Visa and Mastercard only - fees apply)
- if you have a child turning 18 in the calendar year, you can confirm if they are still at school (applies for Working for Families too)
- get account balances
- find out about different ways you can make payments
- request forms and guides
- update address details.
Write to us about child support
Our postal address is:
Child Support
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
Contact us in myIR
There are many self-service options in myIR, or you can use myIR to send us a secure web message.
If you’ve started a child support submission you can go back to it in myIR. You’ll need the confirmation code we sent you.
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