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Resurgence Support Payments (RSPs) Resurgence Support Payment (RSPs) – Applications have opened for a 6th RSP payment. Applications for the first 3 payments close at midnight on 1 December. Find out more

Our Complaints management service is responsible for all complaints made to Inland Revenue. It is a unit dedicated to managing feedback from customers. Complaints or feedback may cover policy decisions, processes and services we provide.

The service provides:

  • a process for customers to make complaints and give feedback
  • uses customer feedback to inform improvements and prevent similar situations from happening in the future.

Complaints service (Find out about)

Our Charter

Last updated: 28 Apr 2021
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