Skip to main content

Planned myIR outage We’re carrying out maintenance work on myIR over the weekend, and there may be an outage or disruption of service between midnight and 4am Sunday morning.

Budget 2024 | The Government has confirmed changes and provided more information on FamilyBoost. Find out more: FamilyBoost

Budget 2024 | The Government has confirmed changes to personal income tax, the independent earner tax credit, in-work tax credit, and the minimum family tax credit. Find out more: Personal income tax threshold changes

Our Complaints management service is responsible for all complaints made to Inland Revenue. It is a unit dedicated to managing feedback from customers. Complaints or feedback may cover policy decisions, processes and services we provide.

The service provides:

  • a process for customers to make complaints and give feedback
  • uses customer feedback to inform improvements and prevent similar situations from happening in the future.

Complaints service (Find out about)

Our Charter

Last updated: 28 Apr 2021
Jump back to the top of the page