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Delays to response times: It is taking longer than usual for us to answer calls and myIR messages. This is because of the demand for COVID-19 business support, and the impact COVID-19 is having on our teams. We appreciate your patience and will respond as soon as we can. If possible, please contact us through your myIR account. Log in to myIR

COVID-19 Support Payment (CSP): Applications for the CSP are now closed. Due to the large number of applications for the CSP, there may be a delay in approving some applications. Find out more about the CSP

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Our Complaints management service is responsible for all complaints made to Inland Revenue. It is a unit dedicated to managing feedback from customers. Complaints or feedback may cover policy decisions, processes and services we provide.

The service provides:

  • a process for customers to make complaints and give feedback
  • uses customer feedback to inform improvements and prevent similar situations from happening in the future.

Complaints service (Find out about)

Our Charter

Last updated: 28 Apr 2021
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