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Service changes and updates IR offices, myIR and phone lines (SPK2IR) are unavailable until the morning of Thursday 28 October for planned system maintenance. Find out more

Resurgence Support Payment (RSP) You will not be able to apply for the RSP in myIR until the morning of Thursday 28 October. Businesses affected by the alert level increase that started on 17 August can apply in myIR from 28 October. Applications for a 4th payment round are planned to open on 29 October. Find out more

Resurgence Support Payment (RSP) The government has announced an increase to the amount and frequency of the RSP from 12 November. Find out more

Our Charter

Inland Revenue collects money to pay for public services. We help people to meet their obligations and receive their entitlements. We work within the Inland Revenue Acts and other relevant laws, and our actions are consistent with the spirit of the Treaty of Waitangi.

How we will work with you

We will be easy to deal with, prompt, courteous and professional. We will follow through on what we say we will do. We will be responsive to individual, cultural and special needs. The person you are dealing with will give you their name. We will value your feedback and use it to improve our services.

Reliable advice and information

We will provide you with reliable and correct advice and information about your entitlements and obligations. We will assist you to get in touch with the right people for your needs. We will be well-trained and competent. We will keep looking for better ways to provide you with advice and information.


We will treat all information about you as private and confidential, and keep it secure. We will only use or disclose it in accordance with the law.

Consistency and equity

We will apply the law consistently so everyone receives their entitlements and pays the right amount. We will take your particular circumstances into account as far as the law allows.

Your right to question us

  • We will make it easy for you to question the information, advice and service we give you.
  • We will inform you about options available if you disagree with us, and we will work with you to reach an outcome quickly and simply.

For this Charter to work effectively, we rely on each customer to provide all relevant information when dealing with Inland Revenue.

If you have a complaint about the service you've received

If you're not satisfied with how we are dealing with your complaint, our Complaints Management Service can take a fresh look at it at any stage.

Complaints Management Service

If we can't resolve the complaint to your satisfaction, you can take your complaint to the Ombudsmen.

Call free on 0800 802 602 or write to:

Office of Ombudsmen
PO Box 10-152
Wellington 6143

Last updated: 28 Apr 2021
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