We use AI because it helps us to improve the services we provide and the productivity of our staff. We are careful in how we use AI and consider how it affects our customers and Aotearoa New Zealand.
Our priorities and guidelines
Our AI governance follows All-of-Government directives. We are committed to keeping our customers safe and have signed up to the Algorithm Charter for Aotearoa New Zealand.
Our priority is to make sure we use AI in a way that considers our obligations under the Revenue Acts, the Privacy Act, the Algorithm Charter and all other New Zealand Government authoritative guidance. This includes embedding a Te Ao Māori perspective in the development and use of algorithms consistent with the principles of the Treaty of Waitangi.
Algorithm charter for Aotearoa New Zealand - data.govt.nz
Our staff
Our staff must use our Artificial Intelligence staff use policy and Artificial Intelligence use case guidelines. These set out our approach to using AI safely and securely in the workplace. They help us to make good decisions and deliver effective and efficient services.
We have existing governance groups who decide when we will implement AI tools. We have established 2 additional governance groups to identify and test AI tools and solutions.
Use of algorithms within Inland Revenue
Many of the products we use have integrated rules and algorithms to support productivity and efficiency. We use many business rules which enable the automation of business processes. These support our service delivery to both staff and customers.
We also have machine learning algorithms which work across large data sets to provide advanced analytics, decision support and predictive modelling. All activities undertaken as a consequence of these algorithms are subject to human oversight and human decision-making.
Uses of Artificial Intelligence within Inland Revenue
Our use of AI focuses on supporting decision-making in the management of tax/social policy compliance risk, intervention design and on increasing staff productivity.
More information
If you would like official information about how we use AI and algorithms, you can contact us online, or by phone or post.