How to contact us to find out about debt and refunds.
Call us about debts and refunds
| Location | Phone | Current call wait times |
|---|---|---|
| New Zealand | 0800 227 771 | Call wait times unavailable |
| Overseas | +64 4 832 5218 | Call wait times unavailable |
Calling hours (New Zealand time)
Our calling hours are Monday to Friday, 8am to 6pm.
Calling toll-free from overseas
If you are overseas, you may be able to call our toll-free numbers depending on where you are calling from.
Toll-free numbers for overseas callers
Get help with hearing or language
Find out about our language and accessibility options for Deaf and hearing-impaired services, and services in other languages.
This includes an option to listen to our services more slowly when you call us.
Language and accessibility options
Contact us in myIR
There are many self-service options in myIR, or you can use myIR to send us a secure web message.
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