Get in touch with us if you have questions about your student loan balance, repayments, or you’re going overseas.
Call us about student loans
| Your query |
Phone number | Current call wait times |
|---|---|---|
| New Zealand-based customers | 0800 377 778 | Call wait times unavailable |
| Overseas-based customers - calling from within New Zealand | 0800 600 012 | Call wait times unavailable |
| Overseas-based customers - calling from Australia | 1800 559 653 |
Call wait times unavailable |
| Overseas-based customers - calling from the United Kingdom |
0808 234 0098 |
Call wait times unavailable |
| Overseas-based customers - calling from the rest of the world | +64 4 832 5242 | Call wait times unavailable |
Calling hours (New Zealand time)
- From NZ - Monday to Friday, 8am to 6pm
- From overseas, calling about overdue payments - Monday to Friday, 6:15am to 6pm
Self-service options available anytime
If you’re registered for voice ID, you can phone us any time to:
- check your student loan balance
- check your current year payment obligations including how much you have paid and what is remaining
- find out your amounts in arrears
- make a credit or debit card payment towards your loan (Visa and Mastercard only).
Calling toll-free from overseas
If you are overseas, you may be able to call our toll-free numbers depending on where you are calling from.
Toll-free numbers for overseas callers
Get help with hearing or language
Find out about our language and accessibility options for Deaf and hearing-impaired services, and services in other languages. This includes an option to listen to our services more slowly when you call us.
Language and accessibility options
Email us about student loans
| Your query | Email address |
|---|---|
| Overseas-based borrowers | [email protected] |
Write to us about student loans
| Your query | Postal address |
|---|---|
| New Zealand based borrowers |
Inland Revenue PO Box 39090 Wellington Mail Centre Lower Hutt 5045 New Zealand |
| Overseas-based borrowers |
Inland Revenue PO Box 39050 Wellington Mail Centre Lower Hutt 5045 New Zealand |
| Returns and correspondence |
Non-resident centre Inland Revenue PO Box 39010 Wellington Mail Centre Lower Hutt 5045 Wellington New Zealand |
Contact us in myIR
There are many self-service options in myIR, or you can use myIR to send us a secure web message.
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