For questions about your KiwiSaver account including your balance, contact your KiwiSaver provider. For questions about your KiwiSaver information in myIR, contact us.
Call your KiwiSaver scheme provider
Call your scheme provider to find out about:
- your KiwiSaver balance
- your investment risk profile
- withdrawing funds for significant financial hardship (unless you have been in KiwiSaver less than 3 months).
If you want to review your investment decision the Retirement Commission's 'Sorted' site has resources to help you. You may also want to contact a financial advisor.
If you do not know who your KiwiSaver scheme provider is, you can find it in your myIR account under the KiwiSaver section. Their contact details will be there too.
Call us about KiwiSaver
| Your query |
Phone number | Current call wait times |
|---|---|---|
| Members | 0800 549 472 | Call wait times unavailable |
| Employers | 0800 377 772 | Call wait times unavailable |
| Overseas callers | +64 4 832 5228 | Call wait times unavailable |
Use these numbers if you have questions about your KiwiSaver information in myIR.
Calling hours (New Zealand time)
Our calling hours are Monday to Friday, 8am to 6pm.
Calling toll-free from overseas
If you are overseas, you may be able to call our toll-free numbers depending on where you are calling from.
Toll-free numbers for overseas callers
Get help with hearing or language
Find out about our language and accessibility options for Deaf and hearing-impaired services, and services in other languages. This includes an option to listen to our services more slowly when you call us.
Language and accessibility options
Write to us about KiwiSaver
Our postal address is:
Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
New Zealand
Contact us in myIR
There are many self-service options in myIR, or you can use myIR to send us a secure web message.
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