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Planned system outage - 12 September 2026 | Our online services including myIR, self service phone lines and gateway services will be unavailable on Saturday 12 September, 2026 from 1pm to approximately 10.30pm while we complete a planned system update. We apologise for any inconvenience this may cause.

Before you contact us, check out the information about Fees Free. We may have the answer you are looking for.

New to Fees Free

Eligibility for Fees Free

Applying for Fees Free

Contact us in myIR

There are many self-service options in myIR, or you can send us a secure web message about Fees Free.

Log in to myIR

Send a web message

Call us about Fees Free

Your query Phone number
Within NZ 0800 227 774
Overseas callers +64 4 832 5223

Calling hours (New Zealand time)

Our calling hours are Monday to Friday, 8am to 6pm.

Calling toll-free from overseas

If you are overseas you may be able to call our toll-free numbers, depending on where you are calling from.

Toll-free numbers for overseas callers

Get help with hearing or language

Find out about our language and accessibility options for Deaf and hearing-impaired services, and services in other languages.  

This includes an option to listen to our services more slowly when you call us.

Language and accessibility options


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Last updated: 03 Sep 2026
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