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Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

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How to send a message in myIR

Contact us about child support

New call-back process
We are trialling a new call-back process.

We will still answer your queries, but we need to do that by calling you back.

You can either:
  • send a secure message or request a call-back using myIR
  • complete the 'Request a call-back' form.
Our team will contact you as soon as they can.

You can track your call-back request using 'Find an existing submission'.

Request a call-back

Find an existing submission

Call us

Enquiry Phone Current call wait times
New Zealand 0800 221 221 Service unavailable
Australia 1800 504 042 Call wait times unavailable
Overseas +64 9 984 2537 Call wait times unavailable

Calling hours

Monday to Friday 8am to 5pm (New Zealand)

Write to us about child support

Postal address:

Child Support
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

Other ways to contact us

Services for people with hearing loss

Kaitakawaenga Maori