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Budget 2024: The Government has announced FamilyBoost, a proposed new childcare payment to help eligible families with the rising costs of Early Childhood Education (ECE). Find out more:

Although we will try to process your request or answer your query within the timeframes indicated, it may take longer - we appreciate your patience at this time. Thank you for your understanding.

Urgent requests

If you need a response outside the timeframes indicated, please let us know why your query is urgent. We need your specific reasons, so we can prioritise your query over others in our waiting list.

For example, we could agree to an urgent IRD number if you’re buying a property and an IRD number is needed straight away to avoid penalty payments.

Current processing times

Your query Online Paper
Donation tax credit refund 12 weeks 12 weeks
Employer registration 5 working days 10 working days
Goods and services tax registration 5 working days 10 working days
GST refund (31st or 1st of each month) 15 working days 15 working days
Income tax refund 10 weeks 10 weeks
IRD number application 10 working days 12 working days
Paper correspondence -  30 working days
Payment not showing in account* 3 working days -
Tax payment arrangement 5 working days  -
Unclaimed money claims and correspondence 10 - 12 weeks 10 - 12 weeks
Web messages 15 working days -
Working for Families application 10 working days 10 working days
Working for Families online details updated up to 15 working days -

*Payments will show in myIR within 3 working days. If any of the payment reference fields are wrong or missing, this may require manual intervention and will be cleared within 15 working days. Please check the payment has cleared from your bank account before contacting us.

Last updated: 08 May 2024
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