Right now our priority is supporting customers impacted by COVID-19. Although we will try to process your request or answer your query within the timeframes indicated, it may take longer - we appreciate your patience at this time.
Thank you for your understanding.
Current processing times
|Donation tax credit refund||12 weeks||12 weeks|
|Employer registration||5 working days||10 working days|
|Goods and services tax registration||5 working days||10 working days|
|GST refund (31st or 1st of each month)||15 working days||15 working days|
|Income tax refund||10 weeks||10 weeks|
|Tax payment arrangement||5 working days||-|
|IRD number application||10 working days||12 working days|
|Payment not showing in account*||3 working days||-|
|Paper correspondence||-||30 working days|
|Web messages||15 working days||-|
|Working for Families application||10 working days||10 working days|
|Working for Families online details updated||up to 15 working days||-|
*Payments will show in myIR within 3 working days. If any of the payment reference fields are wrong or missing, this may require manual intervention and will be cleared within 15 working days. Please check the payment has cleared from your bank account before contacting us.