Skip to main content

Service changes and updates IR offices, myIR and phone lines (SPK2IR) are unavailable until the morning of Thursday 28 October for planned system maintenance. Find out more

Resurgence Support Payment (RSP) You will not be able to apply for the RSP in myIR until the morning of Thursday 28 October. Businesses affected by the alert level increase that started on 17 August can apply in myIR from 28 October. Applications for a 4th payment round are planned to open on 29 October. Find out more

Resurgence Support Payment (RSP) The government has announced an increase to the amount and frequency of the RSP from 12 November. Find out more

Right now our priority is supporting customers impacted by COVID-19. Although we will try to process your request or answer your query within the timeframes indicated, it may take longer - we appreciate your patience at this time.

Thank you for your understanding.

Current processing times

Your query Online Paper
Donation tax credit refund 12 weeks 12 weeks
Employer registration 5 working days 10 working days
Goods and services tax registration 5 working days 10 working days
GST refund (31st or 1st of each month) 15 working days 15 working days
Income tax refund 10 weeks 10 weeks
Tax payment arrangment 5 working days -
IRD number application 10 working days 12 working days
Payment not showing in account* 3 working days -
Paper correspondence -  30 working days
Web messages 15 working days -
Working for Families application 10 working days 10 working days
Working for Families online details updated up to 15 working days -

*Payments will show in myIR within 3 working days. If any of the payment reference fields are wrong or missing, this may require manual intervention and will be cleared within 15 working days. Please check the payment has cleared from your bank account before contacting us.

Last updated: 28 Apr 2021
Jump back to the top of the page