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We're experiencing some issues with myIR, including connecting through software You may not be able to log in, or it might be slow to load. You'll only be able to access myIR for 15 minutes at a time, and changes are not being saved automatically.

Our offices Our offices in Greymouth and Wellington are currently closed to the public. All of our other offices are open. Update on our offices

COVID-19 - Level 1 If you've been affected by COVID-19, we may be able to help. Find out more

Right now our priority is supporting customers impacted by COVID-19. Although we will try to process your request or answer your query within the timeframes indicated, it may take longer - we appreciate your patience at this time.

Thank you for your understanding.

Current processing times

Your query Online Paper
Donation tax credit refund 12 weeks 12 weeks
Employer registration 5 working days 10 working days
Goods and services tax registration 5 working days 10 working days
GST refund (31st or 1st of each month) 15 working days 15 working days
Income tax refund 10 weeks 10 weeks
Tax payment arrangment 5 working days -
IRD number application 10 working days 12 working days
Payment not showing in account* 3 working days -
Paper correspondence -  30 working days
Web messages 15 working days -
Working for Families application 10 working days 10 working days
Working for Families online details updated up to 15 working days -

*Payments will show in myIR within 3 working days. If any of the payment reference fields are wrong or missing, this may require manual intervention and will be cleared within 15 working days. Please check the payment has cleared from your bank account before contacting us.