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Budget 2024: The Government has announced FamilyBoost, a proposed new childcare payment to help eligible families with the rising costs of Early Childhood Education (ECE). Find out more:

Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

Do it now in myIR

How to send a message in myIR

Call your KiwiSaver scheme provider

Call your scheme provider to find out about:

  • your KiwiSaver balance
  • your investment risk profile
  • withdrawing funds for significant financial hardship (unless you have been in KiwiSaver less than 3 months).

If you want to review your investment decision the Retirement Commission's 'Sorted' site has resources to help you. You may also want to contact a financial advisor.

Sorted (

If you do not know who your KiwiSaver scheme provider is, you can find it in your myIR account under the KiwiSaver section. Their contact details will be there too.

Call us about KiwiSaver

Phone number Current call wait times
Members 0800 549 472 Call wait times unavailable
Employers 0800 377 772 Call wait times unavailable
Overseas callers +64 4 832 5228 Call wait times unavailable

Additional countries can now call us for free from Australia, Canada, United States of America, China, Hong Kong Special Administrative Region, South Korea and United Kingdom:

Overseas customers ─ our tollfree numbers

Not fluent in English?

Call us on 0800 700 334 (from within New Zealand) to listen to the service options more slowly. This number is especially helpful to anyone who is not fluent in English or people with hearing impairments. If calling from anywhere else in the world +64 483 25260 (charges apply). 

Calling hours

Our contact centres are open (NZ time):

Monday to Friday, 8am to 6pm

Write to us about KiwiSaver

Postal address:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Other ways to contact us

Services for people with hearing loss

Kaitakawaenga Maori

Last updated: 27 Nov 2023
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