Send us a message using myIR
To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.
Call your KiwiSaver scheme provider
Call your scheme provider to find out about:
- your KiwiSaver balance
- your investment risk profile
- withdrawing funds for significant financial hardship (unless you have been in KiwiSaver less than 3 months).
If you want to review your investment decision the Retirement Commission's Sorted site has resources to help you. You may also want to contact a financial advisor.
If you do not know who your KiwiSaver scheme provider is, you can find it in your myIR account under the KiwiSaver section. Their contact details will be there too.
Call us about KiwiSaver
||Phone number||Current call wait times|
|Members||0800 549 472||More than 50 minutes|
|Employers||0800 377 772||More than 50 minutes|
|Overseas callers||+64 4 831 2392|
Our contact centres are open (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
Write to us about KiwiSaver
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045