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Our offices Our offices in Greymouth and Wellington are currently closed to the public. All of our other offices are open. Update on our offices

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Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

Do it now in myIR

How to send a message in myIR

Call your KiwiSaver scheme provider

Call your scheme provider to find out about:

  • your KiwiSaver balance
  • your investment risk profile
  • withdrawing funds for significant financial hardship (unless you have been in KiwiSaver less than 3 months).

If you want to review your investment decision the Retirement Commission's Sorted site has resources to help you. You may also want to contact a financial advisor.

Sorted (

If you do not know who your KiwiSaver scheme provider is, you can find it in your myIR account under the KiwiSaver section. Their contact details will be there too.

Call us about KiwiSaver

Phone number Current call wait times
Members 0800 549 472 More than 50 minutes
Employers 0800 377 772 More than 50 minutes
Overseas callers +64 4 831 2392  

Calling hours

Our contact centres are open (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Write to us about KiwiSaver

Postal address:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Other ways to contact us

Services for people with hearing loss

Kaitakawaenga Maori