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COVID-19 Alert Level 1 If you've been affected by COVID-19, we may be able to help. Find out more

To use self-service, you need to set up your voice ID, so we know it's really you calling us.

Voice ID

Call our self-service phone number

0800 257 777

Calling hours: 24 hours a day, 7 days a week.

You can use this number to:

  • add or change an address
  • find out your IRD number
  • order a paper form or return
  • get an account balance – including student loans
  • find out about upcoming or recent child support payments
  • find out the total of upcoming provisional tax payments
  • find out about gross wage of PAYE totals if you're an employer
  • register as an employer or for goods and services tax (GST)
  • request an Individual income tax return - IR3
  • request a summary of your income
  • confirm a personal tax summary (PTS)
  • request a personal tax summary (PTS) for the 2017 and 2018 tax years
  • make a credit or debit card payment.

Other self-service options

You can call any of our 0800 numbers, 24 hours a day and 7 days a week, to do the following:

  • add or change a bank account
  • find out your IRD number
  • activate your myIR accounts
  • reset your myIR passwords
  • find out about your tax refund for the current and last tax year
  • find out about upcoming or recent child support payments
  • get an account balance – including student loans
  • request a KiwiSaver savings suspension, if enrolled for 12 months or more
  • find out your prescribed investor rate (PIR)
  • find out who your KiwiSaver provider is
  • find out the total of upcoming provisional tax payments
  • find out about gross wage of PAYE totals if you're an employer
  • register as an employer or for good and services tax (GST)
  • request an Individual income tax return - IR3
  • request a summary of your income
  • confirm a personal tax summary (PTS)
  • request a personal tax summary (PTS) for the 2017 and 2018 tax years
  • make a credit or debit card payment.

If you're using an 0800 number to self-serve, there is no wait time.

Self-service in myIR

There are many self-service options available in myIR.

Log in to myIR