To use self-service you need to set up your voice ID, so we know it's really you calling us.
Voice IDCall our self-service phone number
Calling hours: 24 hours a day, 7 days a week.
You can use this number to:
- add or change an address
- find out your IRD number
- order a paper form or return
- get an account balance – including Student loans
- find out about upcoming or recent child support payments
- find out the total of upcoming Provisional tax payments
- find out about gross wage of PAYE totals if you're an employer
- register as an Employer or for Good and Services Tax (GST)
- request an IR3 income tax return
- request a summary of your earnings
- request or confirm a Personal Tax Summary (PTS) for 2018 and past years
- make a credit or debit card payment.
Other self-service options
You can call any of our 0800 numbers, 24 hours a day and 7 days a week, to do the following:
- add or change a bank account
- find out your IRD number
- activate your myIR accounts
- reset your myIR passwords
- find out about your tax refund for the current and last tax year
- find out about upcoming or recent child support payments
- get an account balance – including Student loans
- request a KiwiSaver savings suspension (if enrolled for 12 months or more)
- find out your Prescribed Investor Rate (PIR)
- find out who your KiwiSaver provider is
- find out the total of upcoming provisional tax payments
- find out about gross wage of PAYE totals if you're an employer
- register as an employer or for Good and Services Tax (GST)
- request an IR3 income tax return
- request a summary of your earnings
- request or confirm a Personal Tax Summary (PTS) for 2018 and past years
- make a credit or debit card payment.
If you're using an 0800 number to self-serve, there is no wait time.
Self-service in myIR
There are many self service options available in myIR.
