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COVID-19 - Level 2 If you have been affected by COVID-19, we may be able to help. Find out more

To use self-service you need to set up your own voice ID, so we know it's really you calling us.

The voice ID link at the bottom of the page takes you to the instructions to do this.

Call our self-service phone number

0800 257 777

Calling hours: 24 hours a day, 7 days a week.

  • Add or change an address.
  • Find out your IRD number.
  • Order a paper form or return.
  • Get an account balance – including Student loans.
  • Find out about upcoming or recent child support payments.
  • Find out the total of upcoming Provisional tax payments.
  • Find out about gross wage of PAYE totals if you're an employer.
  • Register as an Employer or for Good and Services Tax (GST).
  • Request an IR3 income tax return.
  • Request a summary of your earnings.
  • Request or confirm a Personal Tax Summary (PTS) for 2018 and past years.
  • Make a credit or debit card payment.

You can do the following through any of our other 0800 numbers

If you're using an 0800 number to self-serve, there is no wait time.

Calling hours: 24 hours a day, 7 days a week.

  • Add or change a bank account.
  • Find out your IRD number.
  • Activate your myIR accounts.
  • Reset your myIR passwords.
  • Find out about your tax refund for the current and last tax year.
  • Find out about upcoming or recent child support payments.
  • Get an account balance – including Student loans.
  • Request a KiwiSaver savings suspension (if enrolled for 12 months or more).
  • Find out your Prescribed Investor Rate (PIR).
  • Find out who your KiwiSaver provider is.
  • Find out the total of upcoming provisional tax payments.
  • Find out about gross wage of PAYE totals if you're an employer.
  • Register as an employer or for Good and Services Tax (GST).
  • Request an IR3 income tax return.
  • Request a summary of your earnings.
  • Request or confirm a Personal Tax Summary (PTS) for 2018 and past years.
  • Make a credit or debit card payment.