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Wellington Customer service desk Our central Wellington office is currently closed. Please call us on 0800 775 247 to book an appointment with us. Other ways to contact us

To use self-service, you need to set up your voice ID, so we know it's really you calling us.

Voice ID

Call our self-service phone number

0800 257 777

Calling hours: 24 hours a day, 7 days a week.

You can use this number to:

  • add or change an address
  • find out your IRD number
  • order a paper form or return
  • get an account balance – including student loans
  • find out about upcoming or recent child support payments
  • find out the total of upcoming provisional tax payments
  • find out about gross wage of PAYE totals if you're an employer
  • register as an employer or for goods and services tax (GST)
  • request an Individual income tax return - IR3
  • request a summary of your income
  • confirm a personal tax summary (PTS)
  • request a personal tax summary (PTS) for the 2017 and 2018 tax years
  • make a credit or debit card payment.

Other self-service options

You can call any of our other 0800 numbers, 24 hours a day and 7 days a week, to do the following:

  • add or change a bank account
  • find out your IRD number
  • activate your myIR accounts
  • reset your myIR passwords
  • find out about your tax refund for the current and last tax year
  • find out about upcoming or recent child support payments
  • get an account balance – including student loans
  • request a KiwiSaver savings suspension, if enrolled for 12 months or more
  • find out your prescribed investor rate (PIR)
  • find out who your KiwiSaver provider is
  • find out the total of upcoming provisional tax payments
  • find out about gross wage of PAYE totals if you're an employer
  • register as an employer or for good and services tax (GST)
  • request an Individual income tax return - IR3
  • request a summary of your income
  • confirm a personal tax summary (PTS)
  • request a personal tax summary (PTS) for the 2017 and 2018 tax years
  • make a credit or debit card payment.

If you're using an 0800 number to self-serve, there is no wait time.

Self-service in myIR

There are many self-service options available in myIR.

Log in to myIR