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North Island flooding Our Takapuna and Manukau offices are temporarily closed. Many of you have been affected by the flooding in the North Island and may need help keeping up with your tax obligations. Find out more

To use self-service, you need to set up your voice ID, so we know it's really you calling us.

Voice ID  

Self-service is available on all our 0800 numbers or by calling Self-Service directly on 0800 257 777. All 0800 options offer Self-Service 24 hours a day and 7 days a week. If you're using an 0800 number to self-serve, there is no wait time.

Cost of Living Payment customers

Make sure we have your correct bank account number for your Income tax account in case you are eligible. You can check your bank account information in myIR. If you do not have a myIR account, you can register for one. Otherwise you can call us on 0800 473 777.

If you’re registered for voice ID, you can do this 24/7 and there is no wait time. Alternatively we have people to help you from 8am to 6pm on weekdays and from 9am to 1pm on Saturdays

Self-service options let you:

  • activate your myIR accounts
  • add or change an address
  • confirm a personal tax summary (PTS)
  • find out about gross wage PAYE totals if you're an employer (Not available for a few days from 29 July 2022)
  • find out about recent child support payments
  • find out your tax refund for the current and last tax year
  • find out the total of upcoming provisional tax payments (Not available for a few days from 29 July 2022)
  • find out who your KiwiSaver provider is
  • find out your IRD number
  • find out your prescribed investor rate PIR
  • get an account balance – including student loans (Not available for a few days from 29 July 2022)
  • make a credit or debit card payment - including for multiple account types and instalment arrangements
  • order a paper form or return
  • register as an employer for goods and services tax (GST)
  • request a KiwiSaver suspension, if enrolled for 12 months or more
  • request a personal tax summary (PTS) for the 2017 and 2018 tax years
  • request a summary of your income
  • request an Individual income tax return - IR3
  • reset your myIR passwords.

New self service options available for Child Support: 

If you are a voice ID verified child support customer you can: 

  • find out how to apply for Child Support and compulsory deductions 
  • find out your next payment date and amount you are due to pay 
  • find out the amount you need to pay if you have an outstanding balance and no arrangement to pay 
  • update your bank account details (updates in real time)  
  • make credit or debit card payments for any account type including for late payments (fees apply) 
  • if you have a child turning 18 in the calendar year, you can confirm if they are still at school (applies for Working For Families too) 
  • get account balances 
  • find out about different ways you can make payments
  • request forms and guides 
  • update address details

Additional services for overseas Child Support customers:

  • find out if you are under a Services Australia or Hague arrangement and how to contact that authority if you want to set up a payment arrangement
  • get a default assessment and give evidence of your income (including advising to complete an IR104 and submitting via myIR)
  • pay Child support via Credit card in self service (fees apply)

Self-service in myIR

There are many self-service options available in myIR.

Log in to myIR

Last updated: 25 Jun 2021
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