To use self-service, you need to set up your voice ID, so we know it's really you calling us.
Voice IDSelf-service is available on all our 0800 numbers or by calling Self-Service directly on 0800 257 777. All 0800 options offer Self-Service 24 hours a day and 7 days a week. If you're using an 0800 number to self-serve, there is no wait time.
Self-service options let you:
- activate your myIR accounts
- add or change a bank account
- add or change an address
- confirm a personal tax summary (PTS)
- find out about gross wage PAYE totals if you're an employer
- find out about recent child support payments
- find out your tax refund for the current and last tax year
- find out the total of upcoming provisional tax payments
- find out who your KiwiSaver provider is
- find out your IRD number
- find out your prescribed investor rate PIR
- get an account balance – including student loans
- make a credit or debit card payment - including for multiple account types and instalment arrangements
- order a paper form or return
- register as an employer for goods and services tax (GST)
- request a KiwiSaver suspension, if enrolled for 12 months or more
- request a personal tax summary (PTS) for the 2017 and 2018 tax years
- request a summary of your income
- request an Individual income tax return - IR3
- reset your myIR passwords.
New self service options available for Child Support:
If you are a voice ID verified child support customer you can:
- find out how to apply for Child Support and compulsory deductions
- find out your next payment date and amount you are due to pay
- find out the amount you need to pay if you have an outstanding balance and no arrangement to pay
- update your bank account details (updates in real time)
- make credit or debit card payments for any account type including for late payments (fees apply)
- if you have a child turning 18 in the calendar year, you can confirm if they are still at school (applies for Working For Families too)
- get account balances
- find out about different ways you can make payments
- request forms and guides
- update address details
Additional services for overseas Child Support customers:
- find out if you are under a Services Australia or Hague arrangement and how to contact that authority if you want to set up a payment arrangement
- get a default assessment and give evidence of your income (including advising to complete an IR104 and submitting via myIR)
- pay Child support via Credit card in self service (fees apply)
Self-service in myIR
There are many self-service options available in myIR.
