Self-service 0800 (24/7)

To use self-service, you need to set up your voice ID, so we know it's really you calling us.

Self-service is available on all our 0800 numbers or by calling Self-Service directly on 0800 257 777. All 0800 options offer Self-Service 24 hours a day and 7 days a week. If you're using an 0800 number to self-serve, there is no wait time.

Cost of Living Payment customers

Make sure we have your correct bank account number for your Income tax account in case you are eligible. You can check your bank account information in myIR. If you do not have a myIR account, you can register for one. Otherwise you can call us on 0800 473 777.

If you’re registered for voice ID, you can do this 24/7 and there is no wait time. Alternatively we have people to help you from 8am to 6pm on weekdays and from 9am to 1pm on Saturdays

Self-service options let you:

activate your myIR accounts
add or change an address
confirm a personal tax summary (PTS)
find out about gross wage PAYE totals if you're an employer (Not available for a few days from 29 July 2022)
find out about recent child support payments
find out your tax refund for the current and last tax year
find out the total of upcoming provisional tax payments (Not available for a few days from 29 July 2022)
find out who your KiwiSaver provider is
find out your IRD number
find out your prescribed investor rate PIR
get an account balance – including student loans (Not available for a few days from 29 July 2022)
make a credit or debit card payment - including for multiple account types and instalment arrangements
order a paper form or return
register as an employer for goods and services tax (GST)
request a KiwiSaver suspension, if enrolled for 12 months or more
request a personal tax summary (PTS) for the 2017 and 2018 tax years
request a summary of your income
request an Individual income tax return - IR3
reset your myIR passwords.

New self service options available for Child Support:

If you are a voice ID verified child support customer you can:

find out how to apply for Child Support and compulsory deductions
find out your next payment date and amount you are due to pay
find out the amount you need to pay if you have an outstanding balance and no arrangement to pay
update your bank account details (updates in real time)
make credit or debit card payments for any account type including for late payments (fees apply)
if you have a child turning 18 in the calendar year, you can confirm if they are still at school (applies for Working For Families too)
get account balances
find out about different ways you can make payments
request forms and guides
update address details

Additional services for overseas Child Support customers:

find out if you are under a Services Australia or Hague arrangement and how to contact that authority if you want to set up a payment arrangement
get a default assessment and give evidence of your income (including advising to complete an IR104 and submitting via myIR)
pay Child support via Credit card in self service (fees apply)

Self-service in myIR

There are many self-service options available in myIR.