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End-of-year arrangements Our offices and phone lines will close down over the holiday season, but our website, self-service 0800 number and myIR will remain available. Find out more

We've upgraded our voice system You may notice some changes the next time you call us. Find out more

Send us a message in myIR

To keep your personal information safe we avoid using email. Contact us by logging in to myIR. It will save you time because we'll already have your details handy.

Do it in myIR

How to send a message in myIR

Contact us about the temporary loss carry-back (LCB) scheme

Before you contact us, check out the ‘Temporary loss carry-back scheme' information on our website, as it may have the answer you’re looking for.

If you have further questions or requests related to the loss carry-back scheme you can send a message in myIR – please select ‘Income Tax’, message category ‘Other’ and message type ‘Loss carry-back scheme’.

Our team will reply as soon as they can.

Temporary loss carry-back scheme

Contact us about the Small Business Cashflow (loan) Scheme (SBCS)

Before you contact us, check out the Small Business Cashflow (Loan) Scheme on our website, as it may have the answer you’re looking for.

If you have further questions or requests related to the Small Business Cashflow (loan) Scheme (SBCS) you can send a message in myIR.

Our team will contact you as soon as they can.

Small business cash flow loan

Call our tax agents' self-service line

Enquiry Location
New Zealand 0800 105 654
Overseas +64 4 832 5250

Call StationeryXpress

Our tax agents' self-service line and StationeryXpress are open 7 days per week (NZ time) except between:

  • 5am and 6am daily
  • 12.30am and 4.30am on Sundays
  • 10pm and midnight on the last day of each month.
Enquiry Phone
Self-service line (New Zealand) 0800 456 678

Other ways to contact us

Hearing impaired services

Kaitakawaenga Maori

Last updated: 27 Nov 2023
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