Skip to main content

Delays to response times: It is taking longer than usual to answer calls and myIR messages, and to process some COVID-19 Support Payment applications. This is because of the impact of COVID-19. If possible, please contact us through your myIR account. Log in to myIR

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

Do it in myIR

How to send a message in myIR

Contact us about the temporary loss carry-back (LCB) scheme

Before you contact us, check out the ‘Temporary loss carry-back scheme' information on our website, as it may have the answer you’re looking for.

If you have further questions or requests related to the loss carry-back scheme you can send a message through myIR – please select ‘Income Tax’, message category ‘Other’ and message type ‘Loss carry-back scheme’.

Our team will reply as soon as they can.

Temporary loss carry-back scheme

Contact us about the Small Business Cashflow (loan) scheme (SBCS)

Before you contact us, check out the Small Business Cashflow (Loan) Scheme on our website, as it may have the answer you’re looking for.

If you have further questions or requests related to the Small Business Cashflow (loan) scheme (SBCS) you can either:

  • send a message through your myIR account.

Our team will contact you as soon as they can.

Small business cash flow loan

Call our tax agents' self-service line

Enquiry Location
New Zealand 0800 105 654
Overseas +64 4 978 0746

Call StationeryXpress

Our tax agents' self-service line and StationeryXpress are open 7 days per week (NZ time) except between:

  • 5am and 6am daily
  • 12.30am and 4.30am on Sundays
  • 10pm and midnight on the last day of each month.
Enquiry Phone
Self-service line (New Zealand) 0800 456 678

Other ways to contact us

Hearing impaired services

Kaitakawaenga Maori

Last updated: 26 Jul 2021
Jump back to the top of the page