Send us a message using myIR
To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.
Contact us about the temporary loss carry-back (LCB) scheme
Before you contact us, check out the ‘Temporary loss carry-back scheme' information on our website, as it may have the answer you’re looking for.
If you have further questions or requests related to the loss carry-back scheme you can send a secure message through myIR – please select ‘Income Tax’, message category ‘Other’ and message type ‘Loss carry-back scheme’.
Our team will reply as soon as they can.
Contact us about the Small Business Cashflow (loan) scheme (SBCS)
Before you contact us, check out the Small Business Cashflow (Loan) Scheme on our website, as it may have the answer you’re looking for.
If you have further questions or requests related to the Small Business Cashflow (loan) scheme (SBCS) you can either:
- send a secure message through your myIR account.
- complete the 'Request a call-back' form.
Our team will contact you as soon as they can.
Call the tax agents' self-service line
Self-service line (NZ) 0800 456 678
Self-service line (Overseas callers) +64 4 978 0746
Self service line (NZ) 0800 101 035
Our tax agents' self-service line and StationeryXpress are open 7 days per week (NZ time) except between:
- 5am and 6am daily
- 12.30am and 4.30am on Sundays
- 10pm and midnight on the last day or each month.
E-file - register and support for tax agents
E-File is an online service that lets you manage your clients' accounts with us. To use E-File you need to have the right hardware and software and be registered with the E-File support team.
You can either:
- order IR798 enrolment forms through our tax agents' self-service line
- download the E-File registration - IR798 form.
E-file helpdesk (NZ) 0800 433 453
E-file helpdesk (Overseas) +64 4 978 0842
The E-File helpdesk is open (NZ time):
Monday to Friday, 8.30am to 4.30pm
Write to the E-file support team
PO Box 2198