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We're experiencing some issues with myIR, including connecting through software You may not be able to log in, or it might be slow to load. You'll only be able to access myIR for 15 minutes at a time, and changes are not being saved automatically.

Our offices Our offices in Greymouth and Wellington are currently closed to the public. All of our other offices are open. Update on our offices

COVID-19 - Level 1 If you've been affected by COVID-19, we may be able to help. Find out more

Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

Do it in myIR

How to send a message in myIR

Contact us about the temporary loss carry-back (LCB) scheme

Before you contact us, check out the ‘Temporary loss carry-back scheme' information on our website, as it may have the answer you’re looking for.

If you have further questions or requests related to the loss carry-back scheme you can send a secure message through myIR – please select ‘Income Tax’, message category ‘Other’ and message type ‘Loss carry-back scheme’.

Our team will reply as soon as they can.

Temporary loss carry-back scheme

Contact us about the Small Business Cashflow (loan) scheme (SBCS)

Before you contact us, check out the Small Business Cashflow (Loan) Scheme on our website, as it may have the answer you’re looking for.

If you have further questions or requests related to the Small Business Cashflow (loan) scheme (SBCS) you can either:

  • send a secure message through your myIR account.
  • complete the 'Request a call-back' form.

Our team will contact you as soon as they can.

Small business cash flow loan

Request a call-back

Call our tax agents' self-service line

Enquiry Location
New Zealand 0800 105 654
Overseas +64 4 978 0746

Call StationeryXpress

Our tax agents' self-service line and StationeryXpress are open 7 days per week (NZ time) except between:

  • 5am and 6am daily
  • 12.30am and 4.30am on Sundays
  • 10pm and midnight on the last day or each month.
Enquiry Phone
Self-service line (New Zealand) 0800 101 035

E-file - register and support for tax agents

E-File is an online service that lets you manage your clients' accounts with us. To use E-File you need to have the right hardware and software and be registered with the E-File support team.

You can either:

  • order IR798 enrolment forms through our tax agents' self-service line
  • download the E-File registration - IR798 form.

Complete an E-File registration form

Call the E-file helpdesk

Enquiry Phone
E-file helpdesk (NZ) 0800 433 453
E-file helpdesk (Overseas) +64 4 978 0842

The E-File helpdesk is open (NZ time):

Monday to Friday, 8.30am to 4.30pm

Write to the E-file support team

Postal address:

Inland Revenue
PO Box 2198
Wellington 6140

Other ways to contact us

Hearing impaired services

Kaitakawaenga Maori