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We're experiencing some issues with myIR, including connecting through software You may not be able to log in, or it might be slow to load. You'll only be able to access myIR for 15 minutes at a time, and changes are not being saved automatically.

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We provide support for digital service providers (DSPs) who integrate and use our gateway and file upload services   

Working with us

Availability of our services

If you are not a digital service provider

The email address we provide is for digital service providers (DSPs) specifically who integrate and use our gateway and file upload services.

If you're an individual and have a general enquiry or you're having trouble accessing your myIR accounts - we have tips to help you.

Unable to login to myIR

To call us and make an enquiry or get help logging in to myIR  

General enquiries - contact us

If a service is not working correctly

If you're a digital service provider and you find a gateway and file upload service is not working correctly, you can email us. We'll respond within 5 working days, depending on the complexity of the issue.

Email GatewayServices@ird.govt.nz with:

  • your name and contact phone number
  • a description of the problem and/or symptoms
  • screenshots of what you see
  • any other supporting information, for example error messages or response scripts.

Access to our test environment

Email GatewayServices@ird.govt.nz to check the testing times available.

Contact us as soon as you start any development that will need testing.