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Service changes and updates IR offices, myIR and phone lines (SPK2IR) are unavailable until the morning of Thursday 28 October for planned system maintenance. Find out more

Resurgence Support Payment (RSP) You will not be able to apply for the RSP in myIR until the morning of Thursday 28 October. Businesses affected by the alert level increase that started on 17 August can apply in myIR from 28 October. Applications for a 4th payment round are planned to open on 29 October. Find out more

Resurgence Support Payment (RSP) The government has announced an increase to the amount and frequency of the RSP from 12 November. Find out more

We provide support for digital service providers (DSPs) who integrate and use our gateway and file upload services   

Working with us

Availability of our services

If you are not a digital service provider

The email address we provide is for digital service providers (DSPs) specifically who integrate and use our gateway and file upload services.

If you're an individual and have a general enquiry or you're having trouble accessing your myIR accounts - we have tips to help you.

Unable to login to myIR

To call us and make an enquiry or get help logging in to myIR  

General enquiries - contact us

If a service is not working correctly

If you're a digital service provider and you find a gateway and file upload service is not working correctly, you can email us. We'll respond within 5 working days, depending on the complexity of the issue.

Email [email protected] with:

  • your name and contact phone number
  • a description of the problem and/or symptoms
  • screenshots of what you see
  • any other supporting information, for example error messages or response scripts.

Access to our test environment

Email [email protected] to check the testing times available.

Contact us as soon as you start any development that will need testing.

Last updated: 28 Apr 2021
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