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Contact us through NZ Relay

Customers with hearing loss can use the New Zealand Relay Service (NZ Relay) to contact us. NZ Relay is a telecommunications service for people who are deaf, hard of hearing, deaf-blind or speech-impaired. To find the best relay services for you, please visit the NZ Relay website.

All NZ Relay calls are strictly private so information is safe and secure. 

NZ Relay Service

Call a dedicated number to listen to our service options more slowly

Based on feedback received, we’ve introduced a new service to enable you to listen to the options more slowly when you call us.

This service is available by calling 0800 700 334 (from within New Zealand), and +64 483 25260 if calling from overseas (charges apply).

All the usual service options are available by calling this line, and the options will be presented more slowly.

Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

Do it now in myIR

How to send a message in myIR

Contact us in person

If you'd like to make an appointment with us, we can arrange for a New Zealand Sign Language (NZSL) interpreter to be present.

You can request an appointment by emailing us at:

[email protected]

This email address is only for arranging appointments supported by an NZSL interpreter.

Please provide us with the following details:

  • your full name, including middle name(s)
  • your IRD number
  • your contact preference, for example email or fax
  • which Inland Revenue office you would like to see us at
  • brief details about your query, for example Working for Families Tax Credits or GST
  • 4 possible appointment dates and times between 8am and 4pm, Monday to Friday.

We will contact you within 7 days to confirm the appointment when we have arranged for an interpreter to be available. We will arrange payment for the NZSL interpreter. 

Last updated: 08 May 2024
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