You have options when you'd like to get in touch with us.
Send us a message in myIR
To keep your personal information safe, we avoid using email. You can send us a message in myIR instead. This will save you time because we'll already have your details handy.
Contact us through NZ Relay
Customers with hearing loss can use New Zealand Relay (NZ Relay) to contact us. NZ Relay is a service for people who are Deaf, Hard of Hearing, deaf-blind or have speech communication difficulties. To find the best relay services for you, please visit the NZ Relay website.
All NZ Relay calls are strictly private, so your information is safe and secure.
Listen to our service options more slowly
Based on feedback, we've introduced a new service so you can listen to the options more slowly when you call us.
You can call the slowed service on 0800 700 334 (from New Zealand), or +64 483 25260 from overseas (charges apply).
All our usual options are available on this line, but they are presented more slowly.
Make an in-person appointment
If you'd like to make an appointment with us, we can arrange for a New Zealand Sign Language (NZSL) interpreter to be present.
You can ask for an appointment by emailing us.
This email address is only for arranging appointments supported by an NZSL interpreter.
When you click on the link, an email will pop up asking for the details we need to arrange your appointment.
Please add your responses under each line, then send the email.
We will contact you within 7 days to confirm the appointment, once we have arranged for an interpreter to be available. We will arrange payment for the NZSL interpreter.
If the email does not pop up containing the details we need, please add the details below to the email.
Details we need from you
In your email, please give us these details:
- your full name, including middle name(s)
- your IRD number
- your contact preference, for example email
- which Inland Revenue office you would like to see us at
- brief details about your query, for example Working for Families or GST
- 4 possible appointment dates and times between 8am and 4pm, Monday to Friday.
Other enquiries
If you have another type of query, please send us a message in myIR. Or look at our ‘Contact us’ page and choose the option that’s best for you.
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