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We're experiencing some issues with myIR, including connecting through software You may not be able to log in, or it might be slow to load. You'll only be able to access myIR for 15 minutes at a time, and changes are not being saved automatically.

Our offices Our offices in Greymouth and Wellington are currently closed to the public. All of our other offices are open. Update on our offices

COVID-19 - Level 1 If you've been affected by COVID-19, we may be able to help. Find out more

Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

Log in to myIR

How to send a message in myIR

Call us

Current call wait times 
New Zealand-based customers 0800 377 778 27 to 33 minutes
Overseas-based customers - calling from within New Zealand 0800 600 012  
Overseas-based customers - calling from Australia* 1800 559 653
Overseas-based customers - calling from the United Kingdom*
0808 234 0098
Overseas-based customers - calling from the rest of the world* +64 4 916 7114  

Calling hours

Our contact centres are open:

  • Monday to Friday, 8am to 8pm
  • Saturday, 9am to 1pm.

*If you're calling from overseas about overdue payments, you can call us:

  • Monday to Friday, 6.15am to 8pm.

The calling hours are in New Zealand time.

Email us

Enquiry Email
Overseas-based borrowers

Write to us

Write to us from within NZ 

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Write to us from overseas

For payments, use:

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Returns and correspondence

Non-resident centre
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Other ways to contact us

Services for people with hearing loss

Kaitakawaenga Maori

Top pages for student loans 

Repaying my student loan

What happens to my student loan when I go overseas

Hardship and defaulting on my student loan

Temporary repayment suspension for student loans

Unplanned absence from New Zealand when I have a student loan