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Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Cost of Living Payment Eligible customers will have the payment automatically paid into their bank accounts by the end of the day 3 October 2022. The payments will be staggered and Credit Union customers may not receive their payment until 4 October 2022. Cost-of-Living-Payment

Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

Log in to myIR

How to send a message in myIR

Call us

Current call wait times 
New Zealand-based customers 0800 377 778 Call wait times unavailable
Overseas-based customers - calling from within New Zealand 0800 600 012 Call wait times unavailable
Overseas-based customers - calling from Australia* 1800 559 653
Call wait times unavailable
Overseas-based customers - calling from the United Kingdom*
0808 234 0098
Call wait times unavailable
Overseas-based customers - calling from the rest of the world* +64 4 916 7114 Call wait times unavailable

Calling hours

Our contact centres are open:

  • Monday to Friday, 8am to 6pm
  • Saturday, 9am to 1pm.

*If you're calling from overseas about overdue payments, you can call us:

  • Monday to Friday, 6.15am to 6pm.

The calling hours are in New Zealand time.

If you’re registered for voice ID, you can phone us any time to check your:

  • student loan balance
  • current year payment obligations including how much you have paid and what is remaining
  • amounts in arrears.

Make a credit or debit card payment towards your loan (Visa and Mastercard only).

Email us

Enquiry Email
Overseas-based borrowers [email protected]

Write to us

Write to us from within NZ 

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Write to us from overseas

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Returns and correspondence

Non-resident centre
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Other ways to contact us

Services for people with hearing loss

Kaitakawaenga Maori

Top pages for student loans 

Living in New Zealand with a student loan

I am moving overseas

I am having difficulty repaying my student loan

Temporary repayment suspension for student loans

Unplanned absence from New Zealand when I have a student loan

Last updated: 28 Apr 2021
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