Ngā pūtea taurewa ākonga - whakapā mai Student loans - contact us

Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

Log in to myIR

How to send a message in myIR

Call us

Additional countries can now call us for free from Australia, Canada, United States of America, China, Hong Kong Special Administrative Region, South Korea and United Kingdom:

Overseas customers ─ our tollfree numbers

Calling hours

Our contact centres are open:

• Monday to Friday, 8am to 6pm

*If you're calling from overseas about overdue payments, you can call us:

• Monday to Friday, 6.15am to 6pm.

The calling hours are in New Zealand time.

If you’re registered for voice ID, you can phone us any time to check your:

• student loan balance
• current year payment obligations including how much you have paid and what is remaining
• amounts in arrears.

Make a credit or debit card payment towards your loan (Visa and Mastercard only).

Email us

Write to us

Write to us from within NZ 

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Write to us from overseas

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Returns and correspondence

Non-resident centre
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
Wellington
New Zealand

Other ways to contact us

Services for people with hearing loss

Kaitakawaenga Māori

Top pages for student loans 

Living in New Zealand with a student loan

I am moving overseas

I am having difficulty repaying my student loan

Temporary repayment suspension for student loans

Unplanned absence from New Zealand when I have a student loan