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Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

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How to send a message in myIR

Call us about student loans

Enquiry Phone number Current call wait times
 NZ based customers  0800 377 778  Not available
 Overseas based customers - calling from within NZ  0800 600 012  Not available
 Overseas based customers - calling from Australia  1800 559 653  Not available
 Overseas based customers - calling from the UK  0808 234 0098  Not available
 Overseas based customers - calling from the rest of the world  +64 4 916 7114  Not available

Calling hours

Our contact centres are open from:

Monday to Friday 8am to 8pm

Saturday 9am to 1pm

If you're calling from overseas about overdue payments, you can call us on:

Monday to Friday 6.15am to 8.35pm

The calling hours are in New Zealand times.

Email us if you're an overseas based customer

You can email us at: obbteam@ird.govt.nz

Write to us about student loans

Write to us from within NZ

Postal address

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Write to us from overseas

Postal address - payments

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Postal address - returns and correspondence

Non-resident centre

Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
Wellington
New Zealand

Other ways to contact us

Hearing impaired services

Kaitakawaenga Maori

Top pages for student loan

Repaying my student loan

What happens to my student loan when I go overseas

Hardship and defaulting on my student loan

Temporary repayment suspension for student loans

Unplanned absence from New Zealand when I have a student loan