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Call us about student loans
| Enquiry | Phone number | Current call wait times |
|---|---|---|
| NZ based customers | 0800 377 778 | Not available |
| Overseas based customers - calling from within NZ | 0800 600 012 | Not available |
| Overseas based customers - calling from Australia | 1800 559 653 | Not available |
| Overseas based customers - calling from the UK | 0808 234 0098 | Not available |
| Overseas based customers - calling from the rest of the world | +64 4 916 7114 | Not available |
Calling hours
Our contact centres are open from:
Monday to Friday 8am to 8pm
Saturday 9am to 1pm
If you're calling from overseas about overdue payments, you can call us on:
Monday to Friday 6.15am to 8.35pm
The calling hours are in New Zealand times.
Email us if you're an overseas based customer
You can email us at: obbteam@ird.govt.nz
Write to us about student loans
Write to us from within NZ
Postal address
Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
New Zealand
Write to us from overseas
Postal address - payments
Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand
Postal address - returns and correspondence
Non-resident centre
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
Wellington
New Zealand
Other ways to contact us
Top pages for student loan
What happens to my student loan when I go overseas
Hardship and defaulting on my student loan
Temporary repayment suspension for student loans
Unplanned absence from New Zealand when I have a student loan
