Send us a message using myIR
To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.
Call us
| Enquiry |
Phone number |
Current call wait times |
|---|---|---|
| New Zealand-based customers | 0800 377 778 | Service unavailable |
| Overseas-based customers - calling from within New Zealand | 0800 600 012 | Call wait times unavailable |
| Overseas-based customers - calling from Australia* | 1800 559 653 |
Call wait times unavailable |
| Overseas-based customers - calling from the United Kingdom* |
0808 234 0098 |
Call wait times unavailable |
| Overseas-based customers - calling from the rest of the world* | +64 4 916 7114 | Call wait times unavailable |
Calling hours
Our contact centres are open:
- Monday to Friday, 8am to 8pm
- Saturday, 9am to 1pm.
*If you're calling from overseas about overdue payments, you can call us:
- Monday to Friday, 6.15am to 8pm.
The calling hours are in New Zealand time.
If you’re registered for voice ID, you can phone us any time to check your:
- student loan balance
- current year payment obligations including how much you have paid and what is remaining
- amounts in arrears.
Make a credit or debit card payment towards your loan (Visa and Mastercard only).
Email us
| Enquiry | |
|---|---|
| Overseas-based borrowers | [email protected] |
Write to us
Write to us from within NZ
Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
New Zealand
Write to us from overseas
For payments, use:
Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand
Returns and correspondence
Non-resident centre
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
Wellington
New Zealand
Other ways to contact us
Services for people with hearing loss
Top pages for student loans
What happens to my student loan when I go overseas
Hardship and defaulting on my student loan
Temporary repayment suspension for student loans
Unplanned absence from New Zealand when I have a student loan
