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Budget 2024: The Government has announced FamilyBoost, a proposed new childcare payment to help eligible families with the rising costs of Early Childhood Education (ECE). Find out more:

Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

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How to send a message in myIR

Call us about income tax and fringe benefit tax (FBT)

Enquiry Phone number Current call wait times
Personal (within NZ) 0800 775 247 Call wait times unavailable
Business (within NZ) 0800 377 774 Call wait times unavailable
Overseas callers +64 4 832 5205 Call wait times unavailable

Additional countries can now call us for free from Australia, Canada, United States of America, China, Hong Kong Special Administrative Region, South Korea and United Kingdom:

Overseas customers ─ our tollfree numbers

Not fluent in English?

Call us on 0800 700 334 (from within New Zealand) to listen to the service options more slowly. This number is especially helpful to anyone who is not fluent in English or people with hearing impairments. If calling from anywhere else in the world +64 483 25260 (charges apply).

Contact us about the temporary loss carry-back (LCB) scheme and Small Business Cashflow (loan) scheme (SBCS)

Before you contact us, check out the information on our website, as it may have the answer you're looking for.

Temporary loss carry-back scheme

Small Business Cashflow (Loan) Scheme

If you have further questions or requests related to either of these schemes, you can send a secure message through your myIR account – for the LCB scheme, select 'Income Tax', message category 'Other' and message type Loss carry-back scheme'.

Our team will contact you as soon as they can. 

Calling hours

Our contact centres are open (NZ time):

Monday to Friday, 8am to 6pm

Write to us about income tax or FBT

Postal address:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Other ways to contact us

Services for people with hearing loss

Kaitakawaenga Maori

Top pages for income tax

What happens at the end of the tax year

Tax credits for donations

Paying your provisional tax

Tax codes for individuals

Last updated: 21 Dec 2023
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