Income tax - contact us

Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

Do it now in myIR

How to send a message in myIR

Call us about income tax and fringe benefit tax (FBT)

Enquiry	Phone number	Current call wait times
Personal (within NZ)	0800 775 247	Call wait times unavailable
Business (within NZ)	0800 377 774	Call wait times unavailable
Overseas callers	+64 4 832 5205	Call wait times unavailable

Additional countries can now call us for free from Australia, Canada, United States of America, China, Hong Kong Special Administrative Region, South Korea and United Kingdom:

Overseas customers ─ our tollfree numbers

Not fluent in English?

Call us on 0800 700 334 to listen to the service options more slowly. This number is especially helpful to anyone who is not fluent in English or people with hearing impairments. Open to callers from anywhere in the world.

Contact us about the temporary loss carry-back (LCB) scheme and Small Business Cashflow (loan) scheme (SBCS)

Before you contact us, check out the information on our website, as it may have the answer you're looking for.

Temporary loss carry-back scheme

Small Business Cashflow (Loan) Scheme

If you have further questions or requests related to either of these schemes, you can send a secure message through your myIR account – for the LCB scheme, select 'Income Tax', message category 'Other' and message type Loss carry-back scheme'.

Our team will contact you as soon as they can.