Call us and request an interpreter
If you want to speak in your own language, you can ask for an interpreter when you call us.
When calling, answer any of the phone questions or prompts you're able to complete. When a customer service officer answers your call, ask for the language you want to use and we'll set this up for the rest of your call.
| Enquiry | Phone number | Current call wait times |
|---|---|---|
| Personal (within NZ) | 0800 775 247 | More than 50 minutes |
| Individuals - Working for Families | 0800 227 773 | 27 to 33 minutes |
| Business (within NZ) | 0800 377 774 | More than 50 minutes |
| Overseas callers | +64 9 952 5914 |
We use Language Assistance - Ezispeak and you can check if your language or dialect is available.
Languages and dialects offered (Language Assistance - Ezispeak)
If you're in New Zealand, we also have free services for:
- people with hearing loss
- Māori individuals, organisations and businesses.
Services for people with hearing loss
Tax information in your language
We have some pages translated into certain languages. It's a good idea to check if they answer some or all of your questions.
Get your documents translated
If you need documents partially or fully translated, you can either use:
- the Translation Service
- any of the approved translators listed by Waka Kotahi - New Zealand Transport Agency.
Approved translators (Waka Kotahi - New Zealand Transport Agency)
Translating documents into English (govt.nz information for the Translation Service)
Send us a message in myIR
If you're comfortable with English or have someone who can help you translate, you can send us a message in myIR. It's our online tool for helping you manage your taxes, including contacting us.
Register for myIR
If you do not have myIR, it's a good idea to sign up for it. You can use it for most of what you need to do for your taxes. You'll need to get an IRD number before you can register for a myIR account.
