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COVID-19 - Level 1 If you've been affected by COVID-19, we may be able to help. Find out more

Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

Do it now in myIR

How to send a message in myIR

Make a payment

Call us about debts and refunds

Location Phone Current call wait times
New Zealand 0800 227 774 Service unavailable
Overseas +64 4 831 2229 Call wait times unavailable

Calling hours

Our contact centres are open (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Services for people with hearing loss

Kaitakawaenga Maori