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Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Cost of Living Payment Eligible customers will have the payment automatically paid into their bank accounts by the end of the day 3 October 2022. The payments will be staggered and Credit Union customers may not receive their payment until 4 October 2022. Cost-of-Living-Payment

Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

Do it now in myIR

How to send a message in myIR

Make a payment

Call us about debts and refunds

Location Phone Current call wait times
New Zealand 0800 227 774 Call wait times unavailable
Overseas +64 4 831 2229 Call wait times unavailable

Calling hours

Our contact centres are open (NZ time):

Monday to Friday, 8am to 6pm
Saturday, 9am to 1pm

Services for people with hearing loss

Kaitakawaenga Maori

Last updated: 28 Apr 2021
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