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myIR, payments and more


News and updates
Kawepūrongo me ngā pānui hou

Our services over the holiday season

By phone

Our contact centres will be closed from 5pm on Friday 22 December and will reopen at 8am on Wednesday 3 January 2018.

Our Large Enterprises line will be closed from 2pm on Friday 22 December and will reopen at 8am on Wednesday 3 January 2018.

In person

Our offices will be closed from 2.30pm on Friday 22 December and will reopen at 8am on Wednesday 3 January 2018.

Our Durham Street office in Christchurch is collocated with MSD in a NZ Govt site. The site will close at 5pm on Friday 22 December. It will be open for the three days between Christmas and New Year (27 - 29 December) with skeleton staff for front of house counter services only. Appointments will not be available. Durham Street, Christchurch will reopen on Wednesday 3 January 2018.

Online

Our website and myIR will be available for you throughout the closedown.

Working for Families Tax Credits payments over Christmas and New Year's

The weekly and fortnightly Working for Families Tax Credits (WfFTC) payments due on Tuesday 26 December and Tuesday 2 January will be paid early. They will be paid on Friday 22 December and Friday 29 December.

Customers will have access to these payments on Friday 22 December and Friday 29 December via all mediums e.g. internet banking, phone banking, eftpos card and counter access.

The regular payment schedule will resume on the 9 January 2018.

Applying for an IRD number

We are closed over the Christmas period from 2pm on Friday 22 December and will resume normal hours on Wednesday 3 January 2018.

If you apply for an IRD number over this period we won’t start responding until after we return on Wednesday 3rd January (we aim to respond within 10 working days from this date).