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End-of-year arrangements Our offices and phone lines will close down over the holiday season, but our website, self-service 0800 number and myIR will remain available. Find out more

We've upgraded our voice system You may notice some changes the next time you call us. Find out more

If you’re having trouble filing and paying your tax, we can work with you to come up with a solution.


As part of the response to COVID-19, we still need you to file your returns. The information is used to make correct payments to people, and to help the Government continue to respond to what is happening in the economy. Some options for making payments to us have also been affected. We explain the options available to you and what to do if you are having difficulty paying your tax. We also explain what can happen with penalties and interest.

Filing and paying

Penalties and interest

Setting up an instalment arrangement

You can apply for an instalment arrangement with us. Repaying an agreed amount over time can be a good way to keep costs down.

Apply for an instalment arrangement

Applying for financial relief

If you cannot meet your payments, we might be able to write off penalties or certain amounts.

Apply for financial relief - individuals in New Zealand

Apply for financial relief - overseas-based or non-resident individuals

Apply for financial relief - companies, partnerships and trusts

More information about debt

Check our information about debt and insolvency, especially if you have child support or student loan debt. If you're unsure of your options, you can either send us a message in myIR or give us a call.

Debt and insolvency

I am having difficulty repaying my student loan

Sorting out child support debt

Contact us - Debt and refunds

Information we may ask you for

We might ask you for information so we can understand and assess your situation. We'll then let you know your options.

If you’re a business customer, we may also ask you to send us a Twelve month cash flow forecast - IR591. 

Send a Twelve month cash flow forecast - IR591

Last updated: 19 Sep 2023
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