Client mail redirection

Most letters we issue will redirect to a tax agent if you requested ‘mail to tax agent’ at the time you linked to your client. This includes all Income tax – more information request notices, Notices of assessment and Summary of accounts.

You can check and edit where each client’s mail will go by account type in myIR - in the Delink or manage links service under Client maintenance.

You can enter up to 50 IRD numbers at a time. The ‘Mail to:’ column will show the current setting for each account, which can be edited by clicking on the hyperlink.

Redirecting a letter to your tax agency means your client:

• will not get a paper copy
• will not get an email from us to say they have a letter in myIR to be read
• can see a copy in the 'I want to...' section in their myIR.

It's a good idea to check this regularly when you’re managing your clients’ accounts.

It’s important to make sure the addresses for your clients are up to date. They can also check and update their address in myIR.