Skip to main content

New Plymouth office closure | The New Plymouth office is temporarily closed for upgrades and is expected to reopen on Wednesday 12 February.

Gisborne office temporarily closed | Our Gisborne office will be closed from 12pm 14 February 2025 until 10.30am 26 February 2025. For anything urgent, you can call our contact centre.

We are updating our tax and social policy system over Labour weekend.

myIR, gateway services and our phone services including self-service options will not be available from 5pm Friday 25 October 2024 through to 8am Tuesday 29 October 2024.

Some key changes in myIR

  • You will now be able to view letters in your current screen, instead of a separate pop-up window.
  • You will be able to unsubscribe from some email notifications from the new ‘Manage my email subscription preferences’ menu. Not all emails can be unsubscribed from such as payment due notifications.
  • Web attachments smaller than 1kb will now show the byte size when added to your web messages.
  • You can choose to use a new authentication process (fingerprint, face ID or your device’s screenlock pin or pattern) to login to your myIR account.
Last updated: 01 Oct 2024
Jump back to the top of the page