Payment reminder letters

We are looking at changing some of our payment reminder letters. From 16 October 2025, you may notice that some of our letters have a different look and feel.

Your clients may get slightly different versions from each other as part of this improvement process. If your client gets a new version of a letter, they will continue to get it for at least a year while we test different versions to work out what is best for our customers.

If your client's mail is redirected, you'll receive the letter. Otherwise, we will send the letter directly to your client.