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Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Results show ratings of 4 or more out of 7 from our Customer Experience and Perceptions Survey, where 7 is ‘strongly agree’.

  • 86% of customers agreed they knew what they needed to do next, compared to 84% in 2019-20.
  • 90% of customers agreed they felt confident that they were doing the right thing, compared to 90% in 2019-20.
Last updated: 02 Nov 2021
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