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Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Results show ratings of 4 or more out of 7 from our Customer Experience and Perceptions Survey, where 7 is ‘strongly agree’.

  • 86% of customers agreed they knew what they needed to do next, compared to 84% in 2019-20.
  • 90% of customers agreed they felt confident that they were doing the right thing, compared to 90% in 2019-20.
Last updated: 02 Nov 2021
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