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The Public Service Act 2020 recognises that agencies need to better support the Crown in the Māori Crown relationship. We're committed to becoming a more responsible and responsive Tiriti partner and providing better services for whānau Māori.

Across Inland Revenue, we're working to weave te Tiriti principles and Māori worldviews - te ao Māori - into everything we do. We implemented an organisation-wide programme to do this in 2018 called Māhutonga.

Māhutonga is a commitment by our leadership to becoming more bicultural in nature by:

  • creating an enduring cultural shift that integrates te Tiriti and te ao Māori into Inland Revenue
  • enhancing our Māori capability and cultural competency
  • incorporating Te Tiriti and Māori principles, concepts and practices into formulation of our policy advice and delivery of our services and products to whānau Māori.

We've been growing our understanding of te ao Māori and the perspectives of whānau Māori on wellbeing, tax and social policy. Last year, we developed a customer landscape of the views of whānau, hapū and iwi and we've used its insights this year to help develop our thinking on what wellbeing means for Māori, how differently Māori experience and approach it, and what outcomes matter.


Te whatu i ngā kanoi o te Tiriti o Waitangi me te ao Māori i Te Tari Taake
Weaving the strands of te Tiriti o Waitangi and te ao Māori in Inland Revenue

Ngā Tūhononga Māori networks support our mahi.

A tax and social policy Māori advisory panel gives us advice.

Our organisation
Tiaki Tonga - Our taonga protection programme.
Our people
Te Mata o te Arero - Our Māori language plan
Te Arapiki - Our capability programme
Our services
Mauri Ora te Whānau - Our Māori customer strategy
Our measurement framework

Last updated: 12 Sep 2022
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