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Temporary system shutdown | On Friday 20 October from 3pm our phonelines will close. From 3.30pm our offices will close and our online services will close at 4pm. All services will be available from 8am Tuesday 24 October. Find out more

We use our Performance Measurement Framework to monitor the progress we’re making towards the outcomes we want to achieve for New Zealanders through the services we provide. Our Performance Measurement Framework has 4 layers.

  • Our outcomes.
  • Customer outcomes.
  • Our services.
  • Our organisational health.

We use information about our performance in each layer to tell the story of how Te Tari Taake Inland Revenue is performing.

Our Performance Measurement Framework

Last updated: 16 Sep 2022
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