This icon () tells you which link takes you to the new site.
If you're having problems logging in to myIR, look at the suggestions below to help you access your account again. You don't need to call us. Firstly, check for any outage alerts on the blue banner at the top of the website.
Contact us if your password reset didn't work or you didn't receive your reset email.
If you're trying to log in and don't receive an error message after you entered your user ID and password, close your browser and log in again. If this doesn't work, try clearing your browser history.
Due to security reasons, if you use myIR regularly and want to save it as a favourite, you need to bookmark the main IR website https://www.ird.govt.nz/ and not the myIR login screen.
If the webpage display doesn't look right or you can't see the menu, change your resolution to 1024 x 768. Right click on your desktop and choose Properties then Settings.
To log in to your RealMe account, you will need your username and password. If you have forgotten either of these, you will also need your email address.
Important: myIR has a 10 character limit. If you use more than 10 characters in your RealMe password, you won’t be able to log in to myIR.