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Media releases

IR to call re myIR security update

From today (Jan 29) Inland Revenue will be calling some customers to help them set up two-step verification (2SV) in myIR ahead of this becoming compulsory. 

2SV is a form of multi-factor authentication (MFA) which adds a layer of security to a customer’s myIR account. It is currently optional for myIR logons but will become compulsory for all myIR users in a phased roll out throughout the year, starting with the first group from 22 April 2025. We will be calling some customers between January 29 and April 18 in preparation for this.  

IR will be asking people to complete the process in their myIR account. Customers will need to go to the IR website (ird.govt.nz) and click on the myIR login tile. Importantly we won’t be asking people to click on a link to get there. 

We also won’t be asking for personal information such as credit card or bank account details and we won’t be asking people to pay anything. 

When 2SV is enabled, customers need to provide a unique security code to verify their identity when logging in to myIR. Customers logging in with RealME or a passkey will also be required to use 2SV.

2SV is only used for accessing myIR and is not used for other actions within myIR (e.g. resetting passwords).  

Anyone who has already set up and enabled 2SV prior to it becoming compulsory won’t have to change anything.  

If a customer receives a call and is unsure whether it is from IR, then they can either request that the person send them a web message to their secure myIR account to verify that it is IR calling; or call IR back on 0800 775 247.  

Last updated: 29 Jan 2025
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