Skip to main content

COVID-19 - Our Auckland, Hamilton and Whangārei offices are closed. You can still contact us and get help.    Contact us

Service changes and updates myIR and phone lines (SPK2IR) will be unavailable from 3pm Thursday 21 October to the morning of Thursday 28 October for planned system maintenance. GST, Working for families, Paid Parental Leave customers and those filing by software will also be affected. Find out more

Resurgence Support Payment (RSP) Businesses affected by the alert level increase that started on 17 August can apply for a Resurgence Support Payment. Applications for the 3rd payment opened on 8 October. There has also been a change that affects some Commonly Owned Groups Find out more

At the end of the tax year, we work out if you:

  • are owed a tax refund
  • have tax to pay
  • have paid exactly the right amount of tax.

We send you these details in an 'income tax assessment'.

If you paid too much tax during the year, you get a tax refund. In the past you had to ask us if you had a refund. Now, we work it out automatically and pay any refund directly into your bank account. It’s a simpler and more cost-effective way to do it.

You might see the refund in your bank account before your income tax assessment arrives. Or you might get your income tax assessment before you get your tax refund.

We're no longer doing refunds by cheque.

What you need to do

If you do not have your income tax assessment yet, check that we have your correct contact details. You can do this in myIR or call us.

If you do not have your refund yet

Check that we have your correct bank account details. You can check your details in myIR or call us.

We'll process your assessment within 10 weeks of receiving it. If you do not have yours by then, let us know.

What happens next

When your income tax assessment arrives, check it's correct. If not, you can correct it in myIR or call us on 0800 227 774.

Log in to myIR

Last updated: 28 May 2021
Jump back to the top of the page