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Delays to response times: It is taking longer than usual to answer calls and myIR messages, and to process some COVID-19 Support Payment applications. This is because of the impact of COVID-19. If possible, please contact us through your myIR account. Log in to myIR

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

At the end of the tax year, we work out if you:

  • are owed a tax refund
  • have tax to pay
  • have paid exactly the right amount of tax.

We send you these details in an 'income tax assessment'.

If you paid too much tax during the year, you get a tax refund. In the past you had to ask us if you had a refund. Now, we work it out automatically and pay any refund directly into your bank account. It’s a simpler and more cost-effective way to do it.

You might see the refund in your bank account before your income tax assessment arrives. Or you might get your income tax assessment before you get your tax refund.

We're no longer doing refunds by cheque.

What you need to do

If you do not have your income tax assessment yet, check that we have your correct contact details. You can do this in myIR or call us.

If you do not have your refund yet

Check that we have your correct bank account details. You can check your details in myIR or call us.

We'll process your assessment within 10 weeks of receiving it. If you do not have yours by then, let us know.

What happens next

When your income tax assessment arrives, check it's correct. If not, you can correct it in myIR or call us on 0800 227 774.

Log in to myIR

Last updated: 28 May 2021
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