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Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

L letters

If your client has not provided the information you need to complete their tax return, you can issue an L letter. This letter will remind your clients to provide information.

You can issue a reminder letter in myIR from the 'Intermediary centre' or through self-service.

The L letter is only available between 1 August and 15 February the following year

D status

If there is a reason you cannot file a return by 31 March, we’ll change your client’s status to deferred (D status). We can only change your client’s status if they have an L letter or a granted extension of time status.

We’ll delay asking for outstanding returns for clients with D status.

The D status can be requested in myIR from the 'Intermediary centre' between 1 August and 30 March the following year.

You will need to contact your account manager if you cannot file a return or delays are ongoing.

Last updated: 08 Mar 2022
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