Reporting requirements for Payment Service Providers

If you are a PSP and you have not heard from us, you do not have to give us any data at this time.

If you have not been contacted, but would like to discuss your obligations, email us at [email protected]

Reporting periods and due dates

Reporting periods are every 6 months as follows:

• 1 April - 30 September (due 7 November)
• 1 October - 31 March (due 7 May).

The first period was 1 April 2023 - 30 September 2023. The report is due 7 November 2023.

Data requirements

PSPs who have to report, must provide reports showing the combined monthly income data of merchants. This data is categorised as Merchant data or Transaction data.

PSPs do not need to include exempt transactions such as direct debits, automatic payments or bill payments.

Merchant data

This is merchant identity and contact information that lets us identify and combine data we get with our internal data.

It includes:

• name
• address
• bank account number.

Transaction data

This is a monthly combination of all transaction data and does not show individual transaction details. Combining data means it is not possible to identify customers' payment data.

It includes:

• total value of all payments processed
• total number of all payments processed
• debits, credits, cash-outs, reversals and refunds.

If you have to report, you must report all transactions you process for your merchants unless they are exempt transactions, even if you only process them for part of a period.

If you do not hold information

PSPs do not need to supply information that they do not have. This applies to both merchant and transactional data fields.

PSPs do not need to include incomplete data. For example, when information exists for some but not all merchants.

If you have any concerns about this, contact [email protected]