Reporting requirements for Payment Service Providers

Organisations that facilitate payments for goods and services between customers and merchants will need to report these transactions to us.

Details you must report

You must provide a six-monthly report showing the aggregate monthly income data relating to merchants. This data can be categorised as:

Merchant data

This is identity and contact information provided on the merchant to allow us to load and combine data received. It includes:

• name
• address
• bank account number.

Transaction data

This is a monthly aggregate and does not show individual transaction details, ensuring it is not possible to identify customers payment data in what is collected. It includes:

• total value of all payments processed
• total number of all payments processed
• debits, credits, cash-outs, reversals and refunds.

You must report all transactions you process for your merchants unless they are specifically exempt - even if you only process them for part of a period.

Payments you do not have to report

Payments you do not have to report on include:

• direct debits
• automatic payments
• bill payments.

Reporting periods and due dates

Reports are required 6 monthly as follows:

• 1 April - 30 September (due 7 November
• 1 October - 31 March (due 7 May)

The first period this applies to will be 1 April 2023 - 30 September 2023, and the report is due 7 November 2023.

If you do not hold information

You are not required to supply information which you do not hold. This applies to both merchant and transactional data fields.

If you have any concerns regarding this, please contact [email protected]

Similarities to Australian Tax Office (ATO)

Some PSPs may already provide similar information to the Australian Tax Office (ATO). While the information we require is similar, the file specifications differ and so we cannot accept ATO files.

While efforts were made to make the requests similar to help reduce compliance costs for PSPs who will be reporting to both authorities, because New Zealand merchant data is structured differently (for example, fewer numbers in the Australian Business Number than the NZ equivalent) using the same file would result in us receiving incomplete data.

Penalties and non-compliance

We will make every effort to work with PSPs to provide support in meeting your obligations. Where a PSP is not meeting their reporting obligations, penalties may be applied.