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Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

The timing of a transfer between a tax pooling account and a taxpayers personal account depends on many different factors. This means we cannot easily identify our customers that use tax pooling.

Debt collection contracts and tax notices may continue to be sent to these customers. This frequently happens around the end-of-year tax due date. This is when debt collection activity can begin before tax pooling transfers are credited towards previous year’s provisional and end-of-year tax.

When we contact taxpayers about their tax obligations, they can let us know about their use of a tax pooling intermediary. We will note this in our records of the taxpayer. It will not prevent our automated actions from sending out tax reminders and notices. However, it will make sure no recovery action will be taken for those tax amounts.

Once a tax pooling transfer has been processed, an updated statement of account will be issued showing the correct balance.


Last updated: 17 Jun 2021
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